Login Issues

Solution: Provide steps to reset passwords, check for correct login credentials, and clear browser cache if necessary. Offer guidance on enabling two-factor authentication (2FA) for enhanced security.

Slow Page Load Times

Solution: Instruct users to check their internet connection, clear browser cache, and ensure they are using a compatible browser. You can also recommend trying a different device or checking for background applications that might be using up bandwidth.

Unable to Download Files

Solution: I Walk users through the file download process, ensuring they are using supported file formats and sizes. Verify if their internet connection is stable, and suggest using an alternative browser if the issue persists.

Lost Data or Content

Solution: Advise users on data backup practices and explain how to retrieve content from their account's backup if applicable. Encourage regular manual backups and educate them on the importance of saving work frequently.

Inability to Join Study Rooms

Solution: Offer instructions on how to join study rooms, including troubleshooting steps for common issues like browser compatibility, cookies, and ensuring the room is not at capacity. Suggest trying again at a different time.

Notification or Email Issues

Solution: Explain how to manage notification preferences within their account settings. Instruct users to check their spam or junk folder for missed emails and add your domain to their email whitelist.